Privacy Policy for the app Pantamera

Returpack (we/us) cares about your personal integrity, and in this privacy policy, we describe how we handle personal data. We also describe the rights you have under the General Data Protection Regulation (GDPR) and how you can exercise them.

Returpack-Burk Svenska AB with organization number 556218-9117 is responsible for the processing described, and if you have any questions, you can always contact us at dataskydd@returpack.se.

What information do we collect?

We collect the information that you provide to us. You can provide us with information about yourself in several ways, such as when you register on our website, in our app MinPant or use any other of our services.

Do we transfer personal data outside the EU/EEA?

We always strive to process personal data within the EU/EEA. In some situations, personal data may be shared with recipients, such as system providers, in countries outside the EU/EEA. In such cases, we ensure that there is an adequate level of protection for the personal data during the transfer or that appropriate safeguards have been taken according to applicable legislation.

If you want more information, such as the safeguards taken, you are welcome to contact us at dataskydd@returpack.se

The personal data processing we perform

Administer deposit payment to private person

Purpose	Personal data we process	Legal basis for processing	Recipients of the personal data
Administer deposit payment via the Pantamera app   To enable the payment of deposits.	In cases where you choose payment via Swish, we collect your social security number and your telephone number, which is transferred to Swish. SEB processes the deposit payment.	Agreement	Swish - Social security number and telephone number are transferred to Swish.  Swish and SEB are responsible for the personal data processing they perform.
Storage period  We store the personal data until the user deletes the account.

Your rights

You have several rights under the General Data Protection Regulation. The rights you have depend on the legal basis for the processing of personal data. Below is a description of the rights:

Right to information – As a registered person, you have the right to receive information about how we process your personal data. We inform you through this information and by answering questions from you.

Right to access (record extract) – As a registered person, you have the right to confirm whether we process personal data about you, and you have the right to access the personal data and certain information about the processing.

Right to rectification – As a registered person, you have the right to have incorrect personal data about you corrected, and you have the right to supplement incomplete information.

Right to erasure – As a registered person, you have in some extent the right to have your personal data erased without undue delay. The right to erasure does not apply if the processing is necessary for the exercise of the right to freedom of expression and information, to comply with a legal obligation that requires processing under Union law or the national law of a Member State to which we are subject, or to establish, exercise or defend legal claims. The right to erasure may, depending on the basis of your request, also be limited if the data are still necessary for the purpose or if there are overriding legitimate grounds for the processing than for your right to erasure under Article 21.1 GDPR.

Right to restriction of processing – As a registered person, you have the right to request that processing be restricted if you contest the accuracy of the data, if the processing is unlawful, if the data are no longer needed for the purposes but you need them to establish, exercise or defend legal claims. The right also applies pending verification of whose interests prevail, if you have objected to processing in accordance with Article 21.1 GDPR.

Right to object – As a registered person, you have the right to object to processing based on public interest, exercise of public authority, or legitimate interest. In such a situation, processing ceases unless there are compelling legitimate grounds for the processing that override your interests or if the purpose of the processing is to establish, exercise or defend legal claims.

Right to data portability – As a registered person, you have in certain cases the right to receive data you have provided to us and to have the data transferred to another data controller. The right exists when we process personal data automatically and with your consent or based on a contract.

Right to lodge a complaint – As a registered person, you have the right to lodge a complaint with the supervisory authority if you believe that the processing is in violation of the General Data Protection Regulation. The supervisory authority for our processing of your personal data is the Swedish Data Protection Authority.

You can read more about your rights on the Swedish Data Protection Authority's website.

Contact us at dataskydd@returpack.se if you want to exercise any of your rights.

Contact us

You can always contact us with questions about privacy and data protection by sending an email to dataskydd@returpack.se.

This privacy policy was last updated on 2024-08-22.

TERMS OF USE

These terms of use (“Terms of Use”) govern your use of the Pantamera app (hereinafter referred to as the “Service”). The Service is provided via a mobile application (“App”). By accepting these Terms of Use, you (“you” or “your”) enter into an agreement with Returpack-Burk Svenska AB, registration number 556218–9117, Box 432, 601 05 Norrköping (“we” or “us” or “Returpack”). If you do not accept the Terms of Use, you may not use the Service.

These Terms of Use apply in Sweden. Persons under the age of 18 may not use the Service without the consent of their guardian.

ABOUT THE SERVICE

The Service is a technical solution that enables you to have your deposit paid directly to your bank account when you deposit used beverage packaging in reverse vending machines that offer deposit payment through the Service. The Service may in the future be supplemented with additional functions in addition to the payment of deposits to your bank account.

The person using the Service is referred to in these Terms of Use as the “User”, which also includes you as a party to the agreement with us. You initiate the payment in the App. The deposit amount is then paid directly to your bank account by either the grocery store, if you deposit in a reverse vending machine at a grocery store, or by Returpack, if you deposit via a Pantamera Express provided by Returpack. The payment of the deposit amount is a financial transaction between you as the User and the actor who pays out the deposit amount. Returpack is not a party to, intermediary for or otherwise responsible for transactions where the grocery store is the paying party.

LICENSE

All intellectual property rights in the App and other parts of the Service belong to Returpack or are used by Returpack under license. Nothing in these Terms of Use shall be construed as a transfer of any intellectual property or other rights to you.

When you accept these Terms of Use, you are granted a non-exclusive, non-transferable and revocable license to download, install and use the App on a mobile device that you own or have access to in Sweden to use the Service for its intended purpose.

You may not use the App or Returpack intellectual property rights in any way other than as expressly stated in these Terms of Use. This means, among other things, that you are not allowed to copy or modify the App, either in whole or in part. You are also not allowed to develop, make additions, decompile or reverse engineer the App or its components yourself or let anyone else do so. It is not permitted to recreate the source code or its functionality, or to make copies of the software, beyond what is permitted by mandatory law.

USING THE SERVICE

When using the Service, you will be required to provide certain information about yourself. Please read our Privacy Policy before you start using the Service. If you do not accept the Privacy Policy, you should not use the Service.

Instructions how to use the Service are provided in the App. If you have any questions about using the Service, please contact the staff at the grocery store where you deposit your beverage packaging.

You are responsible for ensuring your access to the network necessary to use the Service. You are also responsible for obtaining and updating the hardware or software required to access the Service.

If you receive a technical error message when using the Service and information that a transaction has been saved in the App, please try to initiate the deposit payment again at a later time. In such a situation, it is not possible to withdraw and instead receive a deposit receipt or a voucher. Payment will instead be made via the Service as soon as the error has been corrected.

You may only use the Service for its intended purpose. It is not permitted to use the Service to spread viruses, Trojans or similar programs. We also do not allow automatic scanning of the Service. Returpack has the right, but not the obligation, to block access to the Service if we have reason to believe that it is being used in an unauthorized manner.

THIRD-PARTY SERVICES

The Service is dependent on third-party products, such as but not limited to electronic payment services for payment of the deposit amount and e-identification services. We are not responsible for availability, functionality, performance, operational disruptions, interruptions, delays, error messages or other deficiencies related to such third-party products. We are also not responsible for any costs, missed payments or damages that arise in the Service as a result of errors in third-party products. For third-party products, the respective supplier's terms and conditions apply instead of what is stated in these Terms of Use.

LIMITATION OF LIABILITY

The Service, including the App, is provided as is. Returpack makes no warranties, express, implied or otherwise, regarding the availability, quality, fitness for a particular purpose or accuracy of the Service or App.

We provide the App to enable the payment of the deposit amount to you. If you have made a deposit in a grocery store, the grocery store is responsible for paying the deposit to you, either via the Service or upon presentation of a deposit receipt at the store checkout. We are not liable to you for incorrect, delayed or non-payment of the deposit amount when the grocery store is the paying party. If you do not receive your deposit amount, you should first contact the store. If you do not receive assistance, you are welcome to contact our customer service.

INDEMNIFICATION AND TERMINATION

You are liable to us and shall indemnify us for any damage you cause to us or any third party if you breach these Terms of Use, including, but not limited to, misuse of the App and/or Service.

AMENDMENT OF THE TERMS AND CONDITIONS AND SUSPENSION FROM THE SERVICE

We have the right to amend these Terms of Use. A condition of your continued use of the App and the Service is that you accept new or amended Terms of Use when they come into force.

We have the right to suspend your access to the Service with immediate effect if we have reason to believe that you are breaching these Terms of Use, using the Service in an unauthorised manner or if we have reason to suspect mortgage fraud or money laundering. Such suspension may include telephone numbers and social security numbers used to access the Service. We further reserve the right, at any time, in our sole discretion, to modify, suspend, or temporarily or permanently discontinue our provision of the Service without prior notice, or as required by law or regulatory authority. We shall not be liable to you or any third party for any such modification, suspension or termination.

ASSIGNMENT

You may not assign any rights, obligations or licenses under these Terms of Use. We may assign our rights and obligations under these Terms of Use without your consent.

GOVERNING LAW AND DISPUTES

These Terms of Use shall be governed by and construed in accordance with Swedish law, without giving effect to its conflict of law provisions.

Any dispute or claim arising out of or in connection with these Terms of Use, or in the event of breach, termination or invalidity thereof, shall be finally settled by a Swedish court with Norrköping District Court as the first instance, unless otherwise provided by mandatory law.